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WARRANTY & CARE

  • 6 Month Warranty

    In addition to your rights as a consumer under the Australian Consumer Law, we also offer the following contractual warranties:

    Jewellery

    Subject to the warranty exclusions below, we offer a 6 month limited warranty against defects in materials or manufacturing defects on all of our jewellery products purchased from the E-BOUTIQUE. We will, at our option, repair or replace jewellery proven by our jewellers to be defective within 6 months after the date of purchase.

    Homewares

    Subject to the warranty exclusions below, we offer a 12 month limited warranty against defects in materials or manufacturing defects on all of our homewares products (including the jewellery chest) purchased from the E-BOUTIQUE. We will, at our option, repair or replace any homewares proven by our repairers to be defective within 12 months after the date of purchase.

    Exclusions and limitations

    The above contractual warranties against defects do not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the products due to: normal wear and tear (including tarnishing); accident or mishap; careless handling; improper use; alteration or substitution; use outside our care instructions; improper repair or warranty service performed by someone other than us or our authorised repairers; or theft.  Tarnishing occurs naturally and therefore, cleaning is not covered by this warranty against defects.

    When a product is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.  Any other repairs after this term will be outside the original warranty period and may be charged accordingly. This limitation does not apply to consumer guarantees under the Australian Consumer Law.

    How to make a warranty claim and access our repair service

    Please contact us directly regarding any warranty claim on info@samanthawills.com.au or call us on +61 2 6681 6788.

    Australian Consumer Law

    The contractual warranties against defects set out above provide benefits in addition to the rights and remedies to which you are entitled under the Australian Consumer Law.  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure (as defined under the Australian Consumer Law).

    Product liability, exclusions and limitations

    The only conditions and warranties which are binding on us in respect of products and services supplied by us via the E-BOUTIQUE are those expressly set out in these Sales Terms or otherwise required to be binding by law, including the applicable provisions of the Australian Consumer Law.  All other statutory or implied terms, conditions, guarantees or warranties concerning the quality or condition of the E-BOUTIQUE, or any products, information, service, material, advice or recommendation supplied by us to you through the E-BOUTIQUE or in any dealings between us, are excluded to the fullest extent permitted by law.

    If we breach any term, condition, guarantee or warranty which cannot lawfully be excluded but can be lawfully limited, then to the extent permitted by law and without limiting your rights under the Australian Consumer Law, our liability for such breach is limited to either, at our election: (a) resupplying of the products (or equivalent goods) you have purchased in respect of which the claim arises; or (b) paying the amount you paid us for those products.

    To the fullest extent permitted by law and except to the extent (if any) provided in these Sales Terms we have no liability to you or any other person for any loss of or anticipated profit, loss of data, loss of use, damage to goodwill or loss due to delay, or other direct or indirect loss or damage however caused which may be suffered or incurred or which may arise from or in connection with your purchase of products, your use of the E-BOUTIQUE, or your use of or reliance upon any of the information, services and/or materials contained in the E-BOUTIQUE or provided by us to you, or our negligence, or our breach of our obligations under these Sales Terms. 

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