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Shipping and Delivery
SHIPPING TIMES AND COSTS
SHIPPING TYPE COST TIMEFRAME AU Standard domestic $10 3 -5 business days AU Express domestic metro areas* $12 1 business day AU Express domestic country areas* $12 1 - 2 business days New Zealand $20 6 - 10 business days United States $20 6 - 10 business days UK and the rest of the world $35 - $50 6 - 10 business days
*Order must be placed by midday to qualify for express delivery. Express shipping for metro areas will be delivered next day, regional areas delivered within 1-2 days.
Orders placed Friday to Sunday will be dispatched the next working day.
DO I HAVE TO PAY DUTIES?
We pay all duties on international duties (DDP), therefore there will be no fee or customs charges incurred on receipt of international deliveries.
CAN I PICK UP MY ORDER
Unfortunately we do not currently offer a click and collect service.
WHERE DO YOU SHIP TO?
We currently ship to all countries, excluding Africa, Brazil, Cuba, India, Iran, North Korea, Russia, Syria, Sudan or Ukraine.
CAN I CHANGE/CANCEL MY ORDER ONCE PLACED?
Unfortunately, we are not able to make any changes once your order has been placed, nor can we cancel orders.
You can return your items once you have received your order, simply contact us via firstname.lastname@example.org for a Return Authorisation number and the return address.
CAN MY PARCEL BE REDIRECTED?
We are unable to redirect orders once they have been dispatched, so please supply an address where you will be there to receive the package or it is safe to leave unattended. If you wish to redirect your parcel, please contact the courier company affiliated with your order directly.
We provide a tracking number and link once your order has been dispatched. You can follow its journey right to your door.
Australia & NZ
Please allow up to 5 working days before querying your delivery status. To track your order please email us - email@example.com - with your name, contact number and invoice number.
Although most orders arrive quicker, please allow up to 14 working days before querying your delivery status. To track your order please email us - firstname.lastname@example.org - with your name, contact number and invoice number.
Free standard shipping within Australia only when you spend $99 or more in the one transaction.