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Returns and Exchanges

  • RETURNS

    As a goodwill gesture, we have a 30 day return and refund or exchange policy for unused and undamaged products purchased from our online store (excluding sale items). If you change your mind, simply obtain an Return Authorisation from us first and then return the item!

    We offer free returns for customers who purchased from Australia and had their goods delivered to Australia. We also offer free returns for customers who purchased from the US and had their goods delivered to the US. All other countries will have to pay for the return of the item within 30 days of delivery.  This does not apply to any SAMANTHA WILLS products you purchase from other stockists. You should contact them directly.

    If you do not return the products within 30 days of delivery, do not have a Return Authorisation, or return any products in a used or damaged condition, we may refuse to give you a refund or exchange. 

    Your legal rights in respect of defective goods are unaffected.   Refer to the ‘Contractual warranties’ and ‘Australian Consumer Law’ sections below.

  • HOW DO I RETURN AN ITEM?
    1. Go to samanthawills.com and log into your account
    2. Go to the return an item section. Locate your order and click “return item/ return order”.
    3. Select the item/s you want to return and click “return”.
    4. You will be issued an RA number. Complete all required details on this sheet and add your RA number below.
    5. Please post your piece back in its original packaging, excluding Gift Box/s if purchased.

     

    Post your package back to:

    AUSTRALIA (FREE)

    Reply Paid Postage #86775, SAMANTHA WILLS – RETURNS, 1 Convair Avenue, Ballina, NSW 2478

    INTERNATIONAL

    SAMANTHA WILLS – RETURNS, 1 Convair Avenue, Ballina, NSW 2478

    To download a returns form simply click here

     

  • HOW TO RETURN AN ITEM
    1. Go to samanthawills.com and log into your account
    2. Go to the return an item section. Locate your order and click “return item/ return order”.
    3. Select the item/s you want to return and click “return”.
    4. You will be issued an RA number. Complete all required details on this sheet and add your RA number below.
    5. Please post your piece back in its original packaging, excluding Gift Box/s if purchased.

     

    Post your package back to:

    AUSTRALIA (FREE)

    Reply Paid Postage #86775, SAMANTHA WILLS – RETURNS, 1 Convair Avenue, Ballina, NSW 2478

    INTERNATIONAL

    SAMANTHA WILLS – RETURNS, 1 Convair Avenue, Ballina, NSW 2478

    To download a returns form simply click here

     

  • EXCHANGES

    Simply email our customer service team via info@samanthawills.com with your invoice/receipt details, along with a photo of the piece, the reason for exchange, and your preferred outcome.

    We will provide you with a Returns Authorisation (RA) number and the returns address.

    Once we have received your item, we will process your return, and arrange the exchange for the new piece.

  • DO YOU REPAIR PIECES?

    Yes, depending on what's happened to your piece, we may be able to offer a repair.

    A guideline for what we can repair:

    • If a stone has fallen out and has not been lost
    • Broken elastic
    • Broken jump rings

    Please send through the order/receipt details, and a photo of the piece to info@samanthawills.com so we can assess this for you.

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