Shipping information

CHECKING YOUR ORDER STATUS

You may check the status of your order by logging into your SAMANTHA WILLS account in the MY ACCOUNT tab. You will also be able to update your personal information and shipping address in this tab.

Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly - info@samanthawills.com.au.

TRACKING QUERIES

Australia & NZ - Please allow up to 5 working days before querying your parcel. To track your order please email us - info@samanthawills.com.au - with your name, contact number and invoice number.

International - Although most arrive quicker, please allow up to 14 working days before querying your parcel. To track your order please email us - info@samanthawills.com.au - with your name, contact number and invoice number.

IMPORTANT INFORMATION

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be there to receive the package or it is safe to leave unattended.

FREE SHIPPING

We offer free shipping worldwide when you order 3 or more items. All other orders will incur a $10 shipping fee.

CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact us directly by email info@samanthawills.com.au or phone +61 2 6681 6788 between 9am-5pm EST - Sydney Australia.

PROMOTIONAL CODES

From time to time SAMANTHA WILLS has special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Voucher Code page (found after you have entered your shipping address details) and hit the "apply" button. The value of the promotion will be applied to your order automatically. Please note only one promotional code may be used per transaction and cannot be used in conjunction with any other promotions.

GST & SALES TAX

Please note that GST and tax calculations are based on the country specified in your shipping address.

PACKAGING

All of our jewellery pieces are packaged in a signature SAMANTHA WILLS velvet pouch and hard-carved wooden box before being shipped to you

SHIPPING METHODS & COSTS

Australian & New Zealand Standard Shipping Costs - $10
Standard Australian & New Zealand orders are typically processed within 72 hours pending availability and credit card verification. Once processed your order will be delivered within 48 hours by courier. We require that your order is signed for on delivery. If no one is available at the time of delivery our courier will leave a calling card. It is your responsibility to arrange for re-delivery with the specified courier company.

International Shipping Costs - $10
Products shipped internationally are typically processed within 72 hours pending availability and credit card verification. Once processed your orders will be delivered with 3-7 business days. Please note international orders are delivered duty paid (DDP). Please note we are currently unable to ship to Russia, India or Africa due to customs restrictions.

Gift Vouchers - $0
Gift vouchers are shipped free of charge via Express Post. If you purchase a Gift Voucher along with other products they will be shipped separately and standard shipping rates will apply for the remainder of your order.